These terms apply to any use of the platform and any parcel entrusted to GL-PRO Livraison. Creating an account or handing over a parcel means you accept them.
Account
You are responsible for the accuracy of your details and for keeping your login private. Any action from your account is attributed to you.
Accepted parcels
Parcels must be properly packed and labelled. Forbidden: illegal goods, weapons, drugs, dangerous or flammable materials, cash and undeclared valuables, live animals and perishables without prior agreement.
Pickup and drop-off
Parcels are picked up at your place or dropped at one of our agencies. Each parcel is scanned; the scan proves we took charge of it.
Delivery
We make several delivery attempts and contact the recipient. Delivery times shown are estimates.
Cash on delivery
The driver collects the amount shown on the parcel. Collected amounts, minus fees, are sent to your bank account every working day, based on the invoices in your account.
Prices
Fees depend on the pickup city (agency) and the destination city. Current prices are shown on the website and in your account; a price negotiated with you takes precedence.
Returns and refusals
A refused or undelivered parcel is returned to the sender. Any return fees follow the current price list.
Liability
For loss or damage attributable to us, compensation is limited to the declared value of the parcel, up to the stated selling price. Claims must be made within 48 hours of delivery or return.
Suspension and termination
We may suspend an account for fraud, forbidden parcels or unpaid amounts. You can close your account at any time once amounts due are settled.
Governing law
These terms are governed by Moroccan law. Failing an amicable settlement, the courts of Casablanca have jurisdiction.